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Terms & Conditions

The legal terms for using our website and engaging our services.

Last updated: 10 August 2025

1. About us

MULTAI LTD, 93 Leven Dr, Waltham Cross, EN99AX, England, United Kingdom (“we”, “us”, “our”). Contact: info@multai.co.uk.

These Terms apply to our website and to proposals, statements of work, or master services agreements (collectively “Agreements”). If a signed Agreement conflicts with these Terms, the signed Agreement prevails.

2. Your use of the website

  • Use the site lawfully; don’t attempt to disrupt, reverse engineer, or misuse it.
  • Content on the site is provided “as is” for general information without warranties.
  • We may change or withdraw the site at any time.

3. Engaging our services

  • Work is governed by a proposal/SOW describing scope, timeline, fees, and assumptions.
  • Client responsibilities include timely feedback, access to systems, and decision-making.
  • Change requests are handled through a change control process and may affect fees/timelines.

4. Fees & payment

  • Invoices are payable within the period stated in the Agreement (typically 14–30 days, plus VAT if applicable).
  • Late payments may accrue interest at the statutory rate and/or suspend delivery.
  • Expenses (e.g., travel, software, cloud usage) are chargeable if pre-agreed.

5. Intellectual property

  • Client materials remain the Client’s IP; you grant us a licence to use them to deliver the services.
  • Deliverables: as specified in your Agreement—usually assigned to the Client on full payment, excluding our pre-existing IP, frameworks, or open-source components which are licensed.
  • We may reuse generic know-how that does not reveal Client confidential information.

6. Open-source & third-party services

Deliverables may include open-source or third-party software subject to their licences/terms. We’ll identify key dependencies where relevant.

7. Confidentiality & data protection

  • Both parties will keep confidential information secret and use it only for the project.
  • Personal data is handled per our Privacy Policy and applicable UK data protection laws.

8. Warranties

  • We warrant services will be performed with reasonable skill and care.
  • Except as set out above, we disclaim all other warranties to the fullest extent permitted by law.

9. Liability

  • Nothing limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.
  • We are not liable for indirect or consequential loss, loss of profit, revenue, data, or goodwill.
  • Our total aggregate liability under an Agreement is capped at the fees paid (or another cap specified in the Agreement).

10. Term, suspension & termination

  • Either party may terminate for material breach not remedied within a reasonable period.
  • We may suspend services for non-payment or security concerns.
  • On termination, amounts due become payable and access to deliverables may be suspended until settlement.

11. Consumer laws

If you are a consumer, your statutory rights under UK law (including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 for distance/online sales) are unaffected.

12. Governing law

These Terms and any dispute are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

13. Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on this page with the new “Last updated” date.